Charity Call Centre Services
Orbital have a charity call centre which is open and available seven days a week...
Our call centre can handle telephone, email and postal campaigns. We are also capable of handling online campaign responses, resource orders ‘nearest shop’ services, payments and donations and member/support and branch communications. Our flexible resource is quick to set up and we can be ready to handle your campaign responses in remarkable speed so you can relax knowing your enquries will be handled by call centre staff that will positively reflect your charity's brand values.
Call us today on 01233 214 447! Or drop us an email with your requirements!
Dedicated Call Centre Staff
Our charity call centre staff will always answer calls in your name and our system set up is managed expertly and to designed to meet your needs(not ours!). Information can be input into our system or we can use yours and you can relax that our facilities, software and environment are all PCI compliant to keep your information secure at all times. Furthermore we're proud to be an official member of the FRSB.
Here are some reasons why our charity clients choose our call centre services:
- Telephony – we use skills based routing to efficiently deliver your calls to fully briefed call centre team members.
- Flexible resource - you can choose to have your calls handled by a dedicated team or via our bureau of experienced agents.
- Availability - Our charity call centre is open 363 days a year between the hours of 8am and 9pm. We are even open on Saturdays and Sundays between 9am and 6pm.
- Transparency - Call recording (in line with compliance) is available.
- Professional systems - our specialised Microsoft Dynamics AX software (with full CRM) is used in the processing and managing of all financial information, transactions, fulfilment operations and customer service.
Maintaining the goodwill of your supporters is vital for your charity and one way to do this is to be as flexible as possible in answering your supporters' queries and requests. Our charity call centre can help as we are available 7 days a week by email or by telephone for:
- Branch and shop support
- Event registration
- Ordering goods from your catalogues
- Ordering of fundraising materials and resources
- ‘Nearest shop’ service
- Supporter line for contact detail updating
… and we're happy to investigate any other call centre or communications services requests - we can rise to the challenge!
To find out how our charity call centre resources can help handle your communications please call 01233 214447 or fill out a Contact Form.